UMUMIY OVQATLANISH KORXONALARIDA BOSHQARUV JARAYONI YETUKLIGI ASOSIDA SIFAT MENEJMENTI TIZIMINI TAKOMILLASHTIRISH

Abbosjon Komilov

Авторы

Abbosjon Komilov Автор

Ключевые слова:

umumiy ovqatlanish korxonalari, sifat menejmenti, boshqaruv jarayonlari, jarayonlar yetukligi, xizmatlar sifati, ISO 9001, ISO 22000, mijozlar qoniqishi, uzluksiz takomillashtirish.

Аннотация

Maqolada umumiy ovqatlanish korxonalarida boshqaruv jarayonlari yetukligi asosida sifat menejmenti tizimini takomillashtirishning nazariy va tashkiliy-uslubiy jihatlari tadqiq etilgan. Tadqiqotning maqsadi korxonalarda sifatni boshqarish samaradorligini belgilovchi jarayonlar, tashkiliy omillar va baholash mezonlarini tizimlashtirish hamda boshqaruv yetukligini oshirishga yo‘naltirilgan takomillashtirilgan yondashuvni ishlab chiqishdan iborat. Tadqiqotda tizimli yondashuv, qiyosiy tahlil, ilmiy umumlashtirish, jarayonli boshqaruv va standartlar talablarini o‘rganish usullaridan foydalanilgan. ISO 9001 va ISO 22000 standartlari, HACCP tamoyillari hamda xizmatlar sifatini baholash yondashuvlari o‘zaro bog‘liqlikda ko‘rib chiqilgan. Natijada boshqaruv jarayonlari yetukligini baholashning besh bosqichli modeli taklif etilgan. Model rahbarlik, jarayonlarni standartlashtirish, xodimlar kompetensiyasi, mijozlar ehtiyojini qondirish, oziq-ovqat xavfsizligi va uzluksiz takomillashtirish mezonlarini qamrab oladi. Taklif etilgan yondashuv korxonalarda sifatni barqaror boshqarish, xizmatlar raqobatbardoshligini oshirish va boshqaruv qarorlarining asoslanganligini kuchaytirishga xizmat qiladi.

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